FAQ’s

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send your item back within 30 days of delivery.

• Start the return process within 30 days of receiving your item.
• We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
• Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
• We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

We do ship internationally with Canada Post International Tracked Packet (6-15 days) except to some countries such as: Belarus, Germany, Japan, Kuwait, Macedonia, Morocco, Qatar, Russian Federation, Saudi Arabia and Ukraine.

We do accept international credit cards as long as they are Visa, Mastercard, American Express or Discovery.

We do not currently charge sales tax on purchases.

We will issue a refund to your original method of payment as soon as we receive the item to our warehouse.

Contact us (Contact Us – MINOXIFY™ Canada) with your order number, email and a message informing us that you would like to cancel your order. We will get back to you by email within 1 to 2 business days.

You can fill up our contact form (Contact Us – MINOXIFY™ Canada) and send it to us or you can send us a text message at +1 (819) 602 0499 . We will answer you within 1 to 2 business days.